Refund policy
Return Policy — Howzit Paws
At Howzit Paws, we want you and your pet to be happy with every order. If something isn't right, here's how returns work.
Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Items must be unused, unopened, and in their original packaging, with all tags/seals intact.
- Proof of purchase (order number or receipt) is required for all returns.
Hygiene Exception
For health and hygiene reasons, the following items cannot be returned once opened or used, even if within the 7-day window:
- Coconut Oil Paw & Nose Balm
- Shampoo Dispenser Brush (once used)
- Any item that has come into direct contact with your pet
This exception does not apply if the item arrived damaged, defective, or incorrect — see below.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, faulty, or isn't what you ordered, please contact us within 48 hours of delivery with your order number and a photo of the item. We'll arrange a replacement or refund at no extra cost to you, regardless of whether the item has been opened, since this isn't a change-of-mind situation.
How to Start a Return
- Email us at howzitpaws@gmail.com with your order number and reason for return.
- We'll confirm eligibility and provide return instructions.
- Once we receive and inspect the returned item, we'll process your refund within 7 business days.
Return Shipping Costs
- If the return is due to our error (damaged, defective, or incorrect item), we cover return shipping.
- If the return is a change of mind (unopened, eligible items only), the customer is responsible for return shipping costs